Refund policy

Refund & Returns Policy

Last updated: 22 September 2026

At MHF Vending Pty Ltd, trading as MHF Studio, we want you to be happy with your order. This Refund & Returns Policy explains when returns, replacements and refunds are available.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

30-Day Returns

For eligible non-personalised products, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, in the same condition in which you received it and, where applicable, in its original packaging. You will also need to provide your receipt or other proof of purchase.

To request a return, contact us at admin@mhfvending.com.au before sending the item back.

Approved returns should be sent to:

MHF Vending Pty Ltd
39 Cole Crescent
Liberty Grove NSW 2138
Australia

Items returned without first contacting us may not be accepted.

Unless the product is faulty, damaged, incorrectly supplied or you are otherwise entitled to a remedy under Australian Consumer Law, return shipping costs for change-of-mind returns are the customer's responsibility.

For return enquiries, contact admin@mhfvending.com.au or 0412 291 993.

Personalised & Custom Phone Cases

Because MHF Studio's personalised phone cases and other custom products are made specifically for you using your selected images, designs, text and/or device model, we do not offer change-of-mind returns or exchanges on correctly produced personalised products.

Please carefully check your:

  • phone or device model;
  • case type;
  • uploaded photograph or artwork;
  • spelling and text;
  • image orientation, positioning and cropping; and
  • other personalisation selections

before completing your order.

Once production has commenced, we may be unable to cancel or modify a personalised order.

Minor differences in colour, cropping, positioning or appearance can occur between a digital preview and the finished printed product. Image quality will also depend on the resolution and quality of the image supplied.

This does not affect your rights under the Australian Consumer Law. If your personalised product is faulty, damaged, incorrectly produced or does not otherwise comply with applicable consumer guarantees, please contact us so we can assess the appropriate remedy.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, incorrectly printed or you receive the wrong product, contact us as soon as reasonably possible at admin@mhfvending.com.au.

Please include:

  • your order number;
  • a description of the problem; and
  • clear photographs showing the issue.

We will assess the issue and, where applicable, arrange an appropriate remedy such as a replacement, repair or refund in accordance with Australian Consumer Law.

Where we require a faulty or incorrectly supplied product to be returned, we will provide appropriate return instructions.

Incorrect Customer Selections

For personalised products, we generally cannot provide a free replacement or refund where the product was correctly manufactured according to the information supplied with the order but the customer:

  • selected the wrong phone model;
  • uploaded the wrong photograph;
  • supplied a low-resolution or poor-quality image;
  • made a spelling error;
  • selected the wrong case type; or
  • otherwise provided incorrect customisation information.

Contact us if this happens and we will determine whether we can offer a reprint or other solution.

Nothing in this section affects any rights you have under Australian Consumer Law.

Exchanges

For eligible non-personalised products, contact us before returning your item if you would like an exchange.

Personalised products generally cannot be exchanged simply because you change your mind or selected the wrong design or device model.

Where a product is faulty or incorrectly supplied, your rights and available remedies are determined in accordance with Australian Consumer Law.

Sale Items

Sale or promotional items are generally subject to the same Australian Consumer Law protections as full-price products.

We may decline a change-of-mind return for a sale item where this was disclosed as a condition of the sale.

This does not affect your rights where a sale item is faulty, damaged, incorrectly supplied or otherwise fails to comply with an applicable consumer guarantee.

Refunds

If a refund is approved, we will notify you and process the refund to your original payment method where reasonably possible.

We aim to process approved refunds within 10 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was processed, contact us at admin@mhfvending.com.au.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, if a product or service fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or compensation.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.

Contact Us

For returns, refunds or problems with an order:

MHF Vending Pty Ltd
Trading as MHF Studio
ABN: 58 689 025 312
Address: 39 Cole Crescent, Liberty Grove NSW 2138, Australia
Email: admin@mhfvending.com.au
Phone: 0412 291 993